Current PhoenixAI users will find the following three resources most valuable for finding answers to their questions or resolving technical issues:
- Submitting a Ticket Directly: Use the ticket submission button on the homepage of the PhoenixAI help center to submit a ticket to our support team. Often, this is the most effective way to solve your challenges quickly should you not find what you need in the documentation.
- PhoenixAI Slack: If your current PhoenixAI account provides access to the official PhoenixAI Support Slack channel, you may use that to reach out directly to your support team and account representative.
- PhoenixAI Documentation: Many questions can be answered through the documentation on the PhoenixAI Documentation site, found here: https://docs.phoenixdata.ai/
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StarRocks Slack: While not recommended as a replacement for the approaches listed above, the StarRocks Slack community may also be able to provide help in some cases. You can reach the Slack channel here.
PhoenixAI's FAQ is currently under development. Please let us know if you have suggestions on the content or features you'd like to see as part of our support FAQ.
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